faq2

Where is my package?

Click here to enter your Tracking # and find out the status of your package.

How was Bears For Humanity started?

Bears For Humanity was founded in 2013 by Renju Prathap. Her inspiration is Blake Mycoskie, Founder of TOMS. Bears For Humanity is founded on a simple premise: Share the love of teddy bears with children of all ages. When you give a teddy bear gift from Bears For Humanity, we give an equal quality teddy bear to a child in need.

Is Bears For Humanity a non-profit organization?

Bears For Humanity is a for-profit company with giving at its core. We are a socially responsible business that believes in organic products, healthy children and a sustainable environment.

Why Organic?

Well-made organic textiles offer all the best qualities you look for in clothing and toys, with none of the drawbacks of synthetic fibers. Organic fibers offer fantastic hand-feel and longevity, present no health risks, and have the lowest impact on the environment during production and development.

Dangers of Polyester

Besides being highly a highly-flammable material, polyester is composed of a host of known carcinogens. Continued contact with polyester puts one at a much greater risk for developing respiratory illness, cancer, contact dermatitis, and other ailments.

Environmental impact of Polyester

Many poly-fiber fabrics have been shown to be highly flammable, even some that are rated within current standards for fire safety. Several polymers used in poly-fiber production also contain a number of known-carcinogens that studies suggest increase the risk of cancer and respiratory illness with prolonged exposure.

Organic Faux Fur Manufacturing

Our bears’ shells are made from a one-of-a-kind certified organic, sustainably-sourced fabric developed in partnership with EnviroTextiles. No other faux fur fabric comes close to matching our strict standards for quality and hand-feel.

Recycled Poly Fill

Bears for Humanity has found the softest recycled polyfill material to round out our teddy bears. This proprietary material is produced exclusively for Bears for Humanity, and is made in the United States from materials collected through domestic recycling programs.

How many Children are in Need

Nearly one-quarter of all American children live in households that are below the federal poverty line. Millions more experience short-term and situational hardships like temporary household unemployment or illness. It is the goal of Bears for Humanity to assist these millions of children by bringing the simple joy of a teddy bear into their lives.

Poverty

The United States has one of the highest rates of childhood poverty in the world, with nearly 25 million children living in households considered in poverty. These are the children that most often go without gifts at birthdays and other holidays, and it is for them that Bears for Humanity was founded.

What forms of payment does BearsForHumanity.com accept?

BearsForHumanity.org accepts Visa, MasterCard, American Express, Discover and PayPal. We do not accept checks or cash at this time. Please note that we only accept one form of payment per order.

When I try to check-out, I receive an error message. Can you help?

Please verify that the billing information you have entered is the same as the information that your bank has on file. If you enter billing information that your bank does not have on file, then your order will not go through.

How do I know if my order was successfully placed?

After your order is submitted you will be directed to an order confirmation page with your order number. If you've reached this page, you can be assured your order did go through and will be processed. You should also receive an email confirmation shortly after your order is submitted.

What is your return policy?

We accept teddy bears purchased exclusively from BearsForHumanity.com in original condition within 15 days from the date of purchase. Any teddy bear considered not in original condition is subject to $20.00 fee for re-stocking and charitable give away.

How can I return a teddy bear?

Please email us at:
CustomerService@BearsForHumanity.com
or call us Toll Free at 866-325-1668

Returns can be sent to:
Bears For Humanity
731 Caravel Lane
Foster City, CA - 94404

How long does it take to get a refund?

Once we receive your return, please allow up to 7 business days to process your request. When your return has been processed you will receive an email notification that your refund was processed. Depending on your bank, the refund may take an additional 5-7 business days to post to your account.

How long does it take for my order to ship, once it has been placed online?

Bears For Humanity ships orders within 24 hours of receipt of order. We provide FedEx and USPS shipment options. You will receive a FedEX or USPS tracking number along with your shipping confirmation email once the order has processed and shipped.

Do you ship internationally?

No. We don't ship internationally.

How much does shipping and handling costs?

We have a USPS flat Ground Shipping flat rate of $5.00 and $10.00 for 2-3 days Priority Mail and Overnight options through FedEx.

Do you ship to P.O. Boxes or Military APO/FPO addresses?

No. FedEx does not deliver to P.O. Boxes. FedEx also does not ship to Military addresses.

I work with NGO's / Non-Profit. How can we partner with Bears For Humanity to drive donations?

Bears For Humanity is always open to working with NGO's and Non-Profit organizations. We listen to all voices of need. Please send a detailed message regarding your mission, vision, contact information and your suggested plan and campaign to drive donations through Bears For Humanity to Renju Prathap.

I want a job at Bears For Humanity. How can I apply?

Bears For Humanity is growing. We are committed to sharing and caring for causes that impact our community across the great land - United States! Please send us your resume to CustomerService@bearsforhumanity.com.

How do I apply to be an intern?

Bears For Humanity is growing and expanding. We are committed to sharing and caring for causes that impact our community across the great land - United States! Please send us your resume to CustomerService@bearsforhumanity.com..

Do you ship to P.O. Boxes or Military APO/FPO addresses?

No. FedEx does not deliver to P.O. Boxes. FedEx also does not ship to Military addresses.

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