Returns & Refunds

We do not accept returns of plush toys and apparel. If the seams of the hand-made plush toys have holes and split after gentle use within 15 days of purchase, we will ship a replacement product at no cost to the customer.

Our normal pre-COVID Pandemic return policy is as follows:

• We accept teddy bears, organic plush toys, and apparel purchased exclusively from www.BearsforHumanity.com in original condition within 15 days from the date of purchase.

• All products must be in original packaging and unopened.

• Any product packaging that has been opened is considered not in original condition and is subject to a $20.00 fee per item for re-stocking and charitable giving.

Returns can be sent to Bears For Humanity, 220 Rocky View Lane, Georgetown, TX 78628. Please include your original order receipt.

What is a Pre-order?

We allow customers to place a pre-order for their favorite organic plush toy for a future delivery date when it is back in stock. This pre-order process guarantees the customer will receive the beautiful plush when restocked.

Can I cancel a Pre-order I made?

NO. Pre-orders CANNOT BE CANCELLED once they are placed.